Return & Refund Policy

If your goods arrive faulty or damaged:
We will only issue refunds/replacements if your items arrive faulty or damaged. We do take extra care in preparing and packaging our customer orders for delivery. In the unfortunate event that your product(s) have been damaged in transit and have arrived damaged/faulty, please contact us within 24 hours of delivery at
You MUST include photographs of your damaged/faulty product(s), your name and order number to enable us to process your request.
Please note, if items from free prize draws or golden coins arrive damaged, we will do our best to replace them with the same items, alternatives or a percentage amount of the price you paid for that order where the free prize was won, will be refunded. 
If you receive the wrong product(s):
We take care to ensure we send the correct product(s) to you through our order preparation procedure.
If you have received a wrong product(s) (through our human error), then you MUST send us a photograph of product(s) you have received along with your name and order number within 24 hours of delivery to
However, if you have selected the wrong product(s) at checkout we cannot be held responsible and cannot issue a return or refund.
Please ensure you double check your order prior to confirming your order and payment.
Your goods have been delivered to the wrong address:
Please ensure you input the correct delivery address at checkout as once the item has been dispatched there's nothing we can do to amend the delivery address. 
Unfortunately, if your items are dispatched to the wrong address as a result of your inputting error, no refund will be offered. 
If you do notice you have made an error with your dispatch address details please email us immediately to with your name, order number and correct address.